Refund Policy

Last updated: October 21, 2026

At SharkFoto, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

• Time Limit & Credit Type: Refund requests are only applicable to subscription credits and must be made within 7 days of your purchase. For add-on credits, we cannot process any refund requests.

• Credit Usage: If you have used more than 50 subscription credits, you are not eligible for a refund, regardless of the time since purchase.

• Use of Paid Features: Some paid features included in your subscription do not consume credits, such as embroidery file conversions and other paid file conversions. If you have used any of these features after your purchase, you are not eligible for a refund, unless the result has a clear quality problem.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund for subscription credits, please follow these steps:

1. Contact Us: Reach out to our support team at [email protected].

2. Provide Details: Include your account details, order number, purchase date, and reason for the refund request. If your request is about the quality of a result, please attach the file and describe the problem.

3. Submit Within 7 Days: Ensure your request is submitted within 7 days of your purchase.

Tip: Please note that add-on credits are non-refundable.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the outcome soon. If approved, your refund will be processed to your original payment method.

• Please note that the refund amount may be subject to a processing fee not exceeding six percent (6%) of the initial payment, and that add-on credits are not refundable

If you have questions about applicable fees or require further details, please contact our customer service team via [email protected] for assistance.

Accounts Suspended or Terminated for Policy Violations

If your account is suspended or terminated because you violated our Terms of Use or Usage Rules, you are not eligible for a refund under this policy, and unused subscription and add-on credits are forfeited, as set out in Section 8.4 of our Terms of Use, except where applicable law requires otherwise. We will cancel any subscription you bought directly from us so that you are not charged again.

Purchases Through the Apple App Store or Google Play

Subscriptions and credits bought in our mobile apps are processed by Apple or Google. Refund requests for those purchases are handled by Apple or Google under their own policies, and we cannot issue those refunds ourselves. To stop an app subscription from renewing, cancel it in your Apple or Google account settings.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.